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Delivery & Returns

Free Delivery

FREE Express Delivery for all orders over £40.00. For orders under £40.00 there is a delivery charge of £3.95. This applies to MAINLAND UK only, higher charges apply for Northern Ireland & other British Isles.

Delivery Time

We aim to get your items to you as quickly as possible and we use either Royal Mail First Class or DPD Next Day Delivery. Items will be dispatched 1-2 days after an order is placed and we aim to have it delivered  to you within 3 days of your order. We endeavour to dispatch all orders placed by 1.00pm the very same day. This however isn't always possible due to stock being held in a number of locations and occasionally there is a 24-48 hour delay. 

Our delivery service is operated Monday to Friday. Orders placed after 1:00 pm on Thursday will not be dispatched until Friday. Orders placed after 1:00 pm on Friday will not be dispatched until the following Monday.

DPD provide our customers with a one hour delivery window so you don’t have to wait in for your parcel.

  • You will be given a one hour delivery window
  • You will be notified of this by text or email
  • If the delivery date is not convenient you can use the text or email to change it

If you would like to be contacted by text message with your exact delivery slot then please ensure you add a mobile telephone number when placing your order.

If you have any special requirements for your delivery, please contact us and we will do our best to meet them.

Unfortunately we currently only deliver to the mainland U.K.

Please allow extra time for your order to be delivered during busy times such as Christmas, Sale periods, during adverse weather conditions and if you live in a remote area.

Tracking

For all deliveries being sent via DPD you will receive an order dispatch email. Within the email will be a link to DPD’s website where you can track your order.

NEED TO SPEAK TO US? Call us on 01873 810571

We are here to take your orders by phone and help with any queries from 9:00 am until 5:00 pm every working day.

RETURNS

We want you to be 100% happy with your order from Nicholls but if for any reason you are not then please return your item to us within 14 days. We will accept unwanted goods returned for a refund or exchange but only if they are returned undamaged and in perfect condition (tagged and with any original packaging if applicable).

In order to obtain a refund please notify us by email or telephone prior to delivery. If the product is faulty or damaged we will refund your original delivery charge The following items cannot be returned. However, if the goods are faulty or incorrectly supplied goods your statutory rights are unaffected.

• Goods which have been made or ordered to a customer's specification;

• For reasons of hygiene we cannot accept returns of pierced jewellery or hair accessories

• For reasons of hygiene we cannot accept returns of cosmetics and toiletries.

Any goods returned without the packaging will be deemed as second hand and we will not be able to exchange them. You can take the goods out of the packaging to try them out, but don't throw it away. Make sure that garment labels are not removed.

Refunds will be made against the original form of tender. Refunds and exchanges on purchases made under promotional events are made at the discounted value. If you are returning goods issued with a free promotional gift then the returned goods must include such promotional gift.

Due to fast moving stock, very occasionally stock ordered may not be available. If this is the case we will issue you a full refund or offer a substitute product at the same price and cover any costs of return postage if substitute item is unsuitable.

Faulty Goods

Should you discover your item is faulty/damaged, you will have 30 days to return for either an exchange or full refund. Please contact us and we will either collect the faulty item or issue you with a pre-paid returns label.

Free Gifts

During promotions you may have received a free gift(s) with your purchase. If the subsequent return would bring the sale below the threshold for the free gift, then you must also return the gift in order to receive your refund.

Store Credit/Exchange

If the item is returned to us a reasonable time after the return period has passed, we may issue store credit or offer an exchange for the same amount which can be redeemed against any other items online. Please do not return items an unreasonable time after the expiry of the returns period, such items will not be refundable

CHRISTMAS Period

During the Christmas period (from 1st November- 24th December) we extend the returns period to the 5th January to allow you time to return any unwanted gifts.

How to Return or Exchange

Send your unwanted goods with copy on your invoice enclosed stating if you would like refund or exchange. If you would like an exchange please call us before to ensure we have the correct stock available for you.

Web Returns
Nicholls Online
19 High Street
Crickhowell
Powys
NP8 1BD

We regret that we cannot be held responsible for non-delivery of returned goods and would recommend that you use registered post, recorded delivery or another secure method of delivery, retaining the receipt until you have received credit for your return.

Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. The goods must be returned unused, with all garment tags attached and with their original undamaged packaging. We will consider the condition of the goods being returned when making a refund.

Please return the item to us within 14 days of cancellation in order to receive a full refund or exchange. If you notify us of your intention to cancel the contract but do not return the goods to us we reserve the right to deduct the cost incurred by us in recovering the goods, from any refund you are owed.

None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.

Get in Touch

If you have any questions regarding our returns or exchange process, please feel free to get in touch with us. You can do this by either emailing us at nichollsonline@wmnicholls.co.uk or by phoning 01873 810571