Delivery & Returns

UK Delivery and Free Returns – FREE Delivery over £40.00

All deliveries under the value of £40.00 to the UK Mainland will be charged at a rate of £2.99.  We will do our very best to ensure all orders received by 3:00pm are dispatched the very same day with our delivery partners, Royal Mail.  Unfortunately, this is occasionally not possible.  On the rare occasion that this is not possible, we will contact you within an hour of receiving your order.

Our website shows current live stock levels, and we only ever advertise and sell products that are in stock.  In exceptional instances, we may be unable to fulfil your order due to fast moving stock.  If this is the case, we will call or email you to discuss any alternatives we think may be suitable, or offer an immediate refund.

All orders are sent using the original and most trusted delivery service, Royal Mail.  The default delivery service for all orders under £40.00 is Royal Mail two day service, known as ‘Royal Mail 48’.  This is often classed as standard post, and will take up to forty eight hours to arrive (similar to a second class stamp).  For an extra £1.00 (£3.99 in total), we will upgrade the service to ‘Royal Mail 24’ which means that provided we have received your order by 3:00pm, you should receive your package the following day.

For all orders valued at over £40.00, delivery is free using Royal Mail’s Tracked 48 Hour Service.  This works similarly to Royal Mail 48, but with the addition of email and text message updates, as well as an option to leave the package in a safe place.  For a small premium, you will have the option to upgrade the service to a Royal Mail’s Tracked 24 Hour Service.  This works similarly to the Tracked 48 Hour Service, but offers a next day delivery.

Unfortunately, we can only provide delivery services through our website for mainland UK at present.  We are able to quote and arrange for deliveries overseas.  If you would like to discuss delivery options, please call us on:  01873 810 571

Returns

We are now offering free returns on all orders, regardless of reason, within fourteen days of the original delivery (including working days and weekends).  Should you wish to return an item to us, please call us and we will email you a pre-paid returns label.  You will need to print this label off, and attach it to the package you are returning.  Please note that we can only offer a refund if the goods are in perfect condition, and all tags are intact and attached.  In order to process your refund in a timelier manner, please remember to enclose the completed returns form with your items.

Please return the item to us within fourteen days (including working days and weekends) of cancellation in order to receive a full refund or exchange.  If you notify us of your intention to cancel the contract but do not return goods to us, we reserve the right to deduct the costs incurred by us in recovering the goods from any refund you are owed.

None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied, nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.

Faulty Goods

Should you find that your item is faulty/damaged, you will have fourteen days (including working days and weekends) to return the item for either an exchange or full refund.  Please contact us and we will either collect the faulty item, or issue a pre-paid returns label to you.

Free Gifts

During promotions you may have received a free gift(s) with your purchase.  You may wish to return an item that you bought at the time of receiving the free gift.  If the return of this item would take the value of the sale to below the threshold for the free gift, you must also return the free gift before your refund can be processed.

Store Credit / Exchange

If the refund period has expired, please call us on:  01873 810 571 to discuss whether we are able to offer store credit or an exchange redeemable against any of our online items.

Get in touch

If you have any queries regarding our returns or exchange process, please do get in touch with us.  You may do so, either by emailing us at nichollsonline@wmnicholls.co.uk or by telephoning 01873 810 571

 

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