DELIVERY – FREE OVER £75
Royal Mail Tracked Delivery:
Free on orders over £75 / £3.99
on orders below £75
(3-7 Working Days)
£4.99 on all UK mainland orders
|(1-3 Working Days)|
Do you offer free delivery?
When will my order be dispatched?
Can I track my order?
Our website shows live stock levels across all our stores. In exceptional instances, we may be unable to fulfil your order due to fast-moving stock. If this is the case, we will call or email you to discuss any alternatives we think may be suitable or issue an immediate refund.
RETURNS – FREE RETURNS ON ORDERS OVER £100
We offer free returns for orders over the value of £100. All orders under £100 will be subject to a £3 fee that will be deducted from your total refund amount, for use of the Royal Mail returns label. Items must be returned and received at our warehouse by 7th January 2024 - please retain proof of postage in the event of any queries.
How do I return my order?
How do I track my return?
How long will my return take to be processed?
What is your return address?
Our returns address is:
Please note that we can only offer a refund or exchange if the goods are in perfect, unworn condition, unwashed and with all tags intact and attached. Nicholls reserves the right to refuse refunds if the goods are not deemed to be in perfect condition, have been worn or any packaging has been damaged.
If the refund period has expired, please call us on 01873 810 571 to discuss whether we are able to offer an exchange redeemable against any of our online items.
EXCHANGES – FREE ON ALL ORDERS
How do I exchange my order?
How long will my exchange take?
If you have requested an exchange but have not contacted us to reserve an item, and the desired item is then out of stock, your order will be refunded instead.
Please note that we can only offer a refund or exchange if the goods are in perfect, unused condition, unwashed, and with all tags intact and attached. All goods must be returned in their original, undamaged packaging; e.g. shoes must be returned in their original shoe box.
*Please note we cannot accept returns on unwanted earrings, face coverings, underwear and swimming costumes (bikinis, swimming shorts etc.) purchased online or received as a free gift with purchase, unless they are faulty, in which case the normal returns procedures apply.*
Please note all shortages, delivery errors or missing deliveries must be reported to us within 7 working days from the date the order was placed. Failure to notify us within this time frame may result in Nicholls being unable to rectify the problem.
Should you find that your item is faulty/damaged, you will have 14 days (including working days and weekends) to return the item for either an exchange or full refund. Please contact us to discuss the issue with us and we will issue you with a pre-paid returns label.
During promotions you may have received a free gift(s) with your purchase. If you wish to return an item that you bought at the time of receiving the free gift, and return of this item would take the value of the sale to below the threshold for the free gift, you must also return the free gift before your refund can be processed.
GET IN TOUCH
If you have any queries regarding our returns or exchange process, please do get in touch with us. You may do so, either by emailing us at firstname.lastname@example.org or by calling 01873 810 571
None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied, nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.