Shipping policy
- What are my delivery options?
- Free on orders over £75, £3.99 on orders below £75
- All orders are shipped using Royal Mail Tracked
- Delivery 2-4 working days from order placement
- When will my order be dispatched?
- We aim to process all orders within 1 working day. Orders are processed Monday through Friday, with a cut off time of 3pm.
- Orders placed after 3pm on Friday will be processed on the next working day, Monday.
- Can I track my order?
- Once your order has been dispatched, you will receive and automated email to confirm this. If you do not receive this email, please check your junk folder as some email providers may filter this out.
- You will then receive SMS and email tracking updates from Royal Mail.
- We do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (e.g. shed, garage, with a neighbour) we cannot accept responsibility, if you fail to receive your parcel.
Our website shows live stock levels across all our stores. In exceptional instances, we may be unable to fulfil your order due to fast moving stock. If this is the case, we will call or email you to discuss any alternatives we think may be suitable or issue an immediate refund.