Privacy Policy

WHO ARE WE?

References in this Security and Privacy Policy to "we", "us" and "Nicholls " are to Wm Nicholls & Company Limited. Registered Office 19 High Street, Crickhowell, Powys. NP8 1BD. Company registration number 9253122

OUR PRIVACY PROMISE

We are aware that your privacy is important to you and wish to assure you that it is of utmost importance to us. Your personal details will only be used by Nicholls to ensure that we deliver an excellent service to you, and to process and deliver your order and maintain your account with us.

WHAT INFORMATION WE NEED AND HOW WE USE IT

When you place an order with Nicholls, we will ask for information that we need to process your request or notify you of acceptance of your order. This information will include your name, addresses, e-mail address and credit and debit card details. We may also require a telephone number to contact you if there is a problem with your order. We may also use this information to recommend offers and products that may be of interest to you.

We will not keep your personal information for longer than is necessary for that purpose for which it was collected

SAFETY AND SECURITY OF YOUR INFORMATION

Safety and security of our customers information is of utmost importance to us. Our site uses secure server software to protect your information whenever you place an order or access your account information. We have implemented security procedures as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. We would like to remind you that e-mail correspondence cannot be encrypted and is not a secure means of communication. For this reason we will never contact you by e-mail to ask you to send or confirm any of your personal details, if we need any information of this nature we will only contact you by telephone. Please do not send any sensitive information, such as passwords or credit card information, via email. You are responsible for ensuring that any passwords issued are kept confidential.

HOW DO WE COLLECT INFORMATION?

We may collect and process your information as follows:

  • From forms that you complete on our website for transactional, employment or any other purposes.
  • Details of your transactions on our site and the fulfilment of your orders.
  • If you contact us, we may keep a record of that correspondence.
  • We may collect information through surveys that we ask you to complete. However, you do not have to respond to them.
  • Details of your visits to our website and the resources that you access.

DISCLOSURE OF INFORMATION

We disclose your personal information only to those at Nicholls who need access for performance of their job. We may disclose your personal information to third parties:

  • If Nicholls sell or buy any business or assets, in which case we may disclose your personal details to the prospective seller or buyer of such business or assets.
  • If Nicholls or substantially all of its assets are acquired by a third party, in which case personal details held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal details in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Nicholls, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS

We will review the information held about a customer on request if you contact our Customer Services Department, quoting Security and Privacy Enquiry, at Customer Services, 19 High Street, Crickhowell, Powys. NP8 1BD or by emailing us on customer.service@wmnicholls.co.uk Your customer record can then be updated if necessary.

At Nicholls we want to keep you up to date with information about new ranges, special offers and improvements to this site. If you decide you do not wish to be contacted by us, you can request that we stop using your information and that we stop mailing information to you, by writing to the Customer Services Department, quoting Security and Privacy Enquiry, at Customer Services, 19 High Street, Crickhowell, Powys. NP8 1BD or by emailing us on customer.service@wmnicholls.co.uk.

CHANGES TO OUR SECURITY AND PRIVACY POLICY

Any changes we may make to our Security and Privacy Policy in the future will be posted on this page.

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